Posted: Saturday, March 11, 2017 4:12 PM
Position Overview: 13;
The primary responsibility of Manager Slot Operations is to oversee all departmental operations in the day to day activities of Slot Operations Department. All duties are to be performed in accordance with departmental and the Sands Bethlehem (the Sands) policies, practices, and procedures.
Essential Responsibilities: 13;
:Manages, organizes and coordinates the activities of Slot Operations team.
:Create and manage Slot Attendant schedules.
:Monitor and report on slot attendant customer response times on a weekly basis.
:Responsible for hiring, training, and development of the Slot Operations team to ensure each team member learns and maintains a comprehensive knowledge of the inner workings of the varied slot products on the casino floor.
:Interview prospective team members and measure against Sands standards.
:Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
:Manage staff and organize department functions in accordance with company guidelines.
:Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
:Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
:Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
:Work on actual project or service to help achieve the objectives of the department.
:Evaluate information to render an opinion or take action based on that information that will impact the department or function.
:Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
:Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
:Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
:Interview and make recommendation of candidates for new hire
:Determine if and/or when policy or procedural infractions by Team Members occur and issue the appropriate level of progressive discipline.
:Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
:Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
:Conducts skip level meetings with departmental management and line level staff.
:Conducts divisional/departmental staff meetings at least once per month.
:Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
:Must read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
:Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment; adherence to the companys status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
:Authority to issue a complimentary in accordance with the Sands Comp Matrix. 13;
Minimum Qualifications: 13;
Minimum Employment Requirements:
:18 years of age, proof of authorization/eligibility to work in the United States.
:High School diploma or equivalent.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
:Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to th
• Location: Allentown
• Post ID: 37544483 allentown