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Posted: Friday, March 2, 2018 7:59 AM

Job Description
KellyConnect has an exciting new opportunity with a global life sciences company committed to improving access to healthcare and supporting people with continuous care. We are looking for multiple Customer Service Representatives responsible for handling customer service inquiries related to the human resources function. This includes providing Knowledge Base Q&A support towards payroll, benefits administration, and other employee services.
- Open tickets and log calls into a computerized call tracking system
- Answer questions by primarily relying on standard screens, scripts and procedures for call resolution.
- Work closely with the other components of the HR function to escalate cases and sufficiently address customer needs.
- Answer general questions and redirect misplaced calls.
- Use procedures, policies, knowledge database and other reference materials to assist in answering employee, manager and agency HR, payroll or benefits representative inquires.
- Guide employees and managers on using the on-line Knowledge Base tool.
- Receive and processes employee data change requests or appropriately escalates issues.
- Collect and validate complete data required to process manual employee personal and organizational transactions and escalates the completed data to the Transaction Center for processing.
- Escalate complex issues/inquires to other parts of HR or redirects calls to ITS or other appropriate groups.
- Participate in continuous improvement workshops and projects

- Minimum of one year of general HR experience.
- HRIS experience preferred.
- Experience in Workday or HR Preferred.
- Must have a High School Diploma.
- Excellent communication skills, both verbal and written.
- Ability to follow strict policy guidelines and to follow standard procedures and scripts without variation.
- Ability to navigate computerized data entry system and other relevant applications.
- Ability to recognize situations requiring call escalation.
- Strong customer service focus.
- Full-time; hours will be from 8am to 6pm but will be staggered.

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Why KellyConnect ?

Each year, KellyConnect finds work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to over 95 of the Fortune 100 -we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay.

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About Kelly Services

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Associated topics: advisor, business partner, consultant, hrbp, human resources associate, human resources generalist, officer, operations partner, professional, representative


• Location: Allentown, Washington

• Post ID: 63962187 allentown is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018