Posted: Friday, March 10, 2017 10:01 PM
Position Overview: 13;
The primary responsibility of the Housekeeping Floor Attendant is to clean and maintain hallways, stairwells, guest elevator lobbies, storage rooms, Hotel lobby, meeting and banquet rooms as well as assisting Guest Room Attendants. Housekeeping Floor Attendants will provide linen supplies for Guestroom Attendants and stock floor closets and housekeeping carts. Deliver and retrieve items requested by guests and floor supervisors. All duties are to be performed in accordance with departmental and the Sands Bethlehem (the Sands) policies, practices and procedures.
Essential Responsibilities: 13;
:Arrives for shift on time and in proper uniform.
:Cleans and maintains assigned work areas.
:Assists and supports guest room attendants with dirty linen, glasses and trash.
:Ensure security of any assigned keys/beeper.
:Review assignment sheet and update completed assignments: Check with supervisor for additional assignments throughout the shift.
:Provides unmatched service to Hotel guests at all times.
:Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of the Sands services, features, attractions, promotions and special events.
:Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
:Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
:Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
:Provide superior customer service to all internal and external customers in compliance with the Sands Standards of Steel customer service standards.
:Adhere to and complies with both departmental and overall property policies and procedures.
:Perform any other related duties as assigned. 13;
Minimum Qualifications: 13;
Minimum Employment Requirements:
:18 years of age, proof of authorization/eligibility to work in the United States.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
:Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to the Sands appearance standards.
:Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
:Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements:
:Six (6) months housekeeping or other cleaning experience.
:Ability to follow directions with minimal supervision.
:Physical ability to access all areas of the property.
:Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
:Ability to work in a fast:paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
:Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
:Ability to work with others, communicate well, receive direction; review your own work.
:Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
:Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
:Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
:Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required. 13
• Location: Allentown
• Post ID: 37531256 allentown