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Posted: Thursday, March 23, 2017 12:11 AM

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About the Job



Hi



We have a direct client requirement in Lansdale, PA. Please go through the requirement and let me know if you are available for this position.



Position: Customer Service Representative

Location: Lansdale, PA

Duration: 3 to 6 months contract (Contract to hire)



Description:

Qualifications:


· 3-5 years of Experience.

· External customer service experience required; call center experience preferred.

· Excellent communication skills.

· Ability to type a minimum of 35 wpm.

· Basic knowledge of computer applications. Strong organizational skills.



Responsibilities:

· Responsible for monitoring and dispatching proper authorities for residential and commercial alarms and contacting appropriate responsible parties.

· Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens.

· Places necessary outgoing calls to verify an alarm, dispatches the proper authorities and notifies responsible parties.

· Properly documents alarm handing procedures within the alarm screens.

· Completes alarm processing in accordance with departmental procedures.



Roshni Singh | IT Recruiter |Procuretechstaff

Office: 773-596-1975

roshni.singh@procuretechstaff.com

• Location: Allentown, Lansdale, PA

• Post ID: 37256432 allentown
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