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Posted: Saturday, October 14, 2017 12:08 PM

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Support Service Coordinator
Comfort Keepers
Flemington, NJ (08822)

Job Classification:
Entry Level. Full-Time Position. Exempt.

Job Summary:
The Support Service Coordinator serves as a liaison between clients, caregivers, the Client Coordinators and the Office Assistant. The Support Service Coordinator assists with all areas of the daily operation within Comfort Keepers including, but not limited to, answering incoming calls, client intake, new employee intake, staffing caregivers to clients, human resources, client satisfaction, and caregiver satisfaction. The Support Service Coordinator has HIPAA unrestricted access to client information.

Qualifications:
High School diploma or GED required. Positive professional business image. Excellent computer skills in Microsoft Windows operating system (Word, Excel, and Power Point). Must have a current, valid driver’s license and be insurable.

Must possess excellent communication skills, excellent organization skills, outstanding PC knowledge, and customer service, Must be able to work under time pressures and manage multiple demands simultaneously. Excellent telephone etiquette and communication skills are necessary. MUST BE PROFICIENT AT MULTITASKING AND PRIORITIZING. Ability to speak clearly so others can understand you. Ability to convey a message clearly and precisely.

Essential Functions:

Demonstrates support for Comfort Keepers mission statement to promote quality, efficient, comprehensive, compassionate, and effective client services.

Promotes a positive, professional attitude and fosters a friendly environment for all office visitors.

Answer incoming calls in a polite, professional manner and assists caller and/or routes call to appropriate individual.

Takes accurate referral (client services and caregiver applicants) requests over the phone.

Works closely with the Client Care Coordinators on a daily basis to ensure Comfort Keepers facilitates the provision of in-home care and support services to clients.

Works closely with the Office Assistant on a daily basis to resolve any caregiver scheduling issues.

Documents all required information for regulatory/compliance purposes in the appropriate information services (AppointMate and Google Doc).

Communicates via email or phone with the Comfort Keepers office staff on any issue pertaining to Comfort Keepers.

Assist with filing duties and a variety of other clerical duties as necessary.

Assists with special projects throughout the office, as assigned.

Assists the Office Assistant in processing employment applications including, but not limited to employment screenings, interviewing and conducting reference checks.

Works closely with the Office Assistant scheduling shifts by matching caregiver qualifications and availability to new and current clients' needs.

Works closely with the Office Assistant to create, organize, audit, and maintain employee and client files.

Works closely with Client Care Coordinators and Office Assistant to communicate new assignments and/or schedule changes to caregivers, clients and office staff via phone calls and emails.

Routinely interacts with caregivers as well as clients and/or family members. Responsible to drive live-in caregivers to and from the train station to their clients home as needed (company car is available). Responsible to deliver gloves to live-in caregivers upon request.

Participates in on-call rotation as assigned.

Processes incoming and outgoing mail.

Must be willing and able to work with a team.

$28,080.00 Per Year / 10 Paid Vacation Days (after three months) / 6 Paid Holidays (after three months) / Matching 401(K) Plan after one year.

SORRY, NO HEALTH BENEFITS.

Must submit cover letter and resume for consideration

Email Address: flemingtonNJ@ComfortKeepers.com
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

• Location: Allentown

• Post ID: 51971837 allentown
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