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Posted: Wednesday, March 1, 2017 11:36 PM

Position Overview: 13;
The primary responsibility of the Shift Manager is to assist the Manager in all aspects of the outlet /restaurant on a daily basis including, staffing and training, financial results and quality of service in Room Service. Duties include but not limited to working hands:on with restaurant team members and/or Restaurant Management Agreement (RMA) leaders to ensure the highest quality of food and beverage service within the specific restaurant/room Service concept. All duties are to be performed in accordance with departmental and the Sands Bethlehem (the Sands) policies, practices, and procedures.
Essential Responsibilities: 13;

:Manages daily operations, including staffing, scheduling, cleanliness, and overall restaurant quality.
:Hires, trains and supervises staff.
:Ensures that the restaurant is operated within established budgets.
:Ensures the restaurant maintains the highest levels of quality and service.
:Performs any other related duties as assigned.
:Works with the restaurant culinary team to ensure the highest quality of food service.
:Works closely with the beverage manager to develop the restaurant beverage program.
:Ensures compliance with departmental and overall property policies and procedures.
:Ensures compliance with Pennsylvania Gaming Control Board internal controls.
:Responsible for divisional or departmental compliance with all Pennsylvania Gaming Control Board rules and regulations.
:Plans, develops and directs staffing, training and supervision for all division or department team members.
:Develops and fosters an environment of teamwork and interdepartmental cooperation.
:Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
:Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
:Conducts divisional/departmental staff meetings at least once per month.
:Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment; adherence to the companys status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
:Authority to issue a complimentary in accordance with the Sands Comp Matrix.
:Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
:Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
:Complete all paperwork in accordance with PGCB and approved Sands standards.
:Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
:Provide superior customer service to all internal and external customers in compliance with the Sands Standards of Steel customer service standards.
:Adhere to and complies with both departmental and overall property policies and procedures.
:Perform any other related duties as assigned. 13;
Minimum Qualifications: 13;
Minimum Employment Requirements:
:18 years of age, proof of authorization/eligibility to work in the United States.
:High School diploma or equivalent.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
:Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to the Sands appearance standards.
:Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
:Must be able to work varied shifts, including weekends and holidays.



• Location: Allentown

• Post ID: 37375056 allentown is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017