Posted: Wednesday, March 1, 2017 11:36 PM
Position Overview: 13;
The primary responsibility of the Shift Manager is to assist the Manager in all aspects of the outlet /restaurant on a daily basis including, staffing and training, financial results and quality of service in Room Service. Duties include but not limited to working hands:on with restaurant team members and/or Restaurant Management Agreement (RMA) leaders to ensure the highest quality of food and beverage service within the specific restaurant/room Service concept. All duties are to be performed in accordance with departmental and the Sands Bethlehem (the Sands) policies, practices, and procedures.
Essential Responsibilities: 13;
:Manages daily operations, including staffing, scheduling, cleanliness, and overall restaurant quality.
:Hires, trains and supervises staff.
:Ensures that the restaurant is operated within established budgets.
:Ensures the restaurant maintains the highest levels of quality and service.
:Performs any other related duties as assigned.
:Works with the restaurant culinary team to ensure the highest quality of food service.
:Works closely with the beverage manager to develop the restaurant beverage program.
:Ensures compliance with departmental and overall property policies and procedures.
:Ensures compliance with Pennsylvania Gaming Control Board internal controls.
:Responsible for divisional or departmental compliance with all Pennsylvania Gaming Control Board rules and regulations.
:Plans, develops and directs staffing, training and supervision for all division or department team members.
:Develops and fosters an environment of teamwork and interdepartmental cooperation.
:Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
:Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
:Conducts divisional/departmental staff meetings at least once per month.
:Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment; adherence to the companys status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
:Authority to issue a complimentary in accordance with the Sands Comp Matrix.
:Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
:Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
:Complete all paperwork in accordance with PGCB and approved Sands standards.
:Read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
:Provide superior customer service to all internal and external customers in compliance with the Sands Standards of Steel customer service standards.
:Adhere to and complies with both departmental and overall property policies and procedures.
:Perform any other related duties as assigned. 13;
Minimum Qualifications: 13;
Minimum Employment Requirements:
:18 years of age, proof of authorization/eligibility to work in the United States.
:High School diploma or equivalent.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
:Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to the Sands appearance standards.
:Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
:Must be able to work varied shifts, including weekends and holidays.
• Location: Allentown
• Post ID: 37375056 allentown