Posted: Sunday, March 5, 2017 11:20 AM
Position Overview: 13;
The primary responsibility of the Shift Manager is to assist the Manager in all aspects of the outlet /restaurant on a daily basis including, staffing and training, financial results and quality of service in Italian Restaurant. Duties include but not limited to working hands:on with restaurant team members and/or Restaurant Management Agreement (RMA) leaders to ensure the highest quality of food and beverage service within the specific restaurant/room Service concept. All duties are to be performed in accordance with departmental and the Sands Bethlehem (the Sands) policies, practices, and procedures.
Essential Responsibilities: 13;
:Manages daily operations, including staffing, scheduling, cleanliness, and overall restaurant quality.
:Hires, trains and supervises staff.
:Ensures that the restaurant is operated within established budgets.
:Ensures the restaurant maintains the highest levels of quality and service.
:Performs any other related duties as assigned.
:Works with the restaurant culinary team to ensure the highest quality of food service.
:Works closely with the beverage manager to develop the restaurant beverage program.
:Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
:Manage staff and organize department functions in accordance with company guidelines.
:Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
:Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
:Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
:Work on actual project or service to help achieve the objectives of the department.
:Evaluate information to render an opinion or take action based on that information that will impact the department or function.
:Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
:Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
:Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
:Interview and make recommendation of candidates for new hire
:Determine if and/or when policy or procedural infractions by Team Members occur and issue the appropriate level of progressive discipline.
:Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
:Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
:Conducts skip level meetings with departmental management and line level staff.
:Conducts divisional/departmental staff meetings at least once per month.
:Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
:Must read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
:Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment; adherence to the companys status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
:Authority to issue a complimentary in accordance with the Sands Comp Matrix. 13;
Minimum Qualifications: 13;
Minimum Employment Requirements:
:18 years of age, proof of authorization/eligibility to work in the United States.
• Location: Allentown
• Post ID: 37242083 allentown