Posted: Sunday, March 5, 2017 2:06 AM
Position Overview: 13;
The primary responsibility of the Director Player Development is develop and maintain relationships with Casino Customers. All duties are to be performed in accordance with departmental and the Sands Bethlehem (the Sands) policies, practices, and procedures.
Essential Responsibilities: 13;
:Develops and maintains relationships with casino customers.
:Consistently evaluates casino customer profitability
:Consistently performs competitive analysis of other gaming properties.
:Works closely with Executive Director Relationship Marketing to monitor customer profitability, budget vs. actual results, and comp levels in hotel, food, and beverage.
:Assists with response to internal audit reports and recommendations.
:Initiates revenue recovery program when needed with regards to hosts and marketing efforts.
:Works closely with Gaming Operations to facilitate service.
:Participates in Telemarketing: Focuses on driving :st1:stockticker w:ston:PDR:/st1:stockticker: productivity through managing outbound calls with regards to theoretical production, trips booked, new customer development, profitability, and event contribution.
:Sets and maintains high standards of service and practices throughout the property.
:Maintains positive working environment, accountability and performance effectiveness.
:Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards.
:Perform additional duties as directed by senior management.
:Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
:Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
:Must read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
:Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the companys diversity commitment; adherence to the companys status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
:Authority to issue a complimentary in accordance with the Sands Comp Matrix. 13;
Minimum Qualifications: 13;
Minimum Employment Requirements:
:18 years of age, proof of authorization/eligibility to work in the United States.
:High School diploma or equivalent.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
:Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to the Sands appearance standards.
:Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
:Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements:
:5:7 years in Player Development or Casino Host positions.
:Must have an established casino player book.
:Must be confident, energetic, entrepreneurial, and exercise good judgment
:Must possess good business acumen
:Prior experience with casino Player Management System required. Experience with ACSC Player Management System preferred
:Must be proficient with MS Office; WORD and E XCEL;
:Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
:Ability to work in a fast:paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude wh
• Location: Allentown
• Post ID: 37138699 allentown